About RubyReels Casino – Our Story & Vision

Who We Are

At RubyReels, we operate under the Tobique Gaming Commission licence, licence number 0000002 – one of the earliest issued through this register, which tells you something about how seriously we take our regulatory obligations. Our casino is owned and operated by Novatrix SRL, incorporated in Costa Rica, and we hold additional licensing through the Curaçao framework (OGL/2023/176/0095). Compliance, transparency, and player protection are not afterthoughts for us – they are foundational commitments we made before we opened our doors.

We operate fully in English as our primary and controlling language, with twelve regional locales covering Ireland, Australia, New Zealand, Canada (English and French), Switzerland (French and German), India, Germany, and the Arabic-speaking markets. At Ruby Reels Casino, we don't just translate a page and call it localisation – we build region-specific experiences with relevant currencies, payment methods, and support to match.

Our Game Library – 9,000+ Titles

Here at RubyReels, we are proud to host one of the most expansive game catalogues you'll find at an independent online casino. With over 9,000 titles available across slots, live casino, table games, video poker, roulette, and progressive jackpots, you'll never run out of things to explore.

Our Ruby Reels games come from an unusually broad mix of tier-one and tier-two studios. We've partnered with some of the most respected names in the industry, including:

• NetEnt, Play'n GO, Pragmatic Play, Playtech
• Nolimit City, Big Time Gaming, Push Gaming, Hacksaw Gaming
• Quickspin, Yggdrasil, Red Tiger, Betsoft
• Relax Gaming, Thunderkick, Wazdan, Spribe
• BGaming, Booming Games, Endorphina, Spinomenal, and many more

Our live casino floor is headed by Pragmatic Play Live, with Vivo Gaming, Lucky Streak, and Iconic21 also present. Whether you're drawn to classic blackjack, immersive roulette, or modern game-show-style live titles, we've built a live dealer section that genuinely competes with the best in the market.

Progressive jackpots hold a special place at RubyReels Casino – we pay them in full, and they are explicitly exempt from our weekly and monthly withdrawal limits. That's a commitment we make in writing, because we think jackpot winners deserve to celebrate without ceiling restrictions getting in the way.

Bonuses & Promotions Built Around You

At Ruby Reels Casino, we reward players from the very first deposit. Our RubyReels bonus Welcome Package offers up to EUR 5,000 plus 200 Free Spins spread across your first three deposits:

We also run a parallel Crypto Welcome Package matched up to 0.5 BTC for players who prefer digital currencies. And once you're settled in, our weekly promotions calendar means there's always something waiting for you at RubyReels Casino:

• Monday: 5% cashback on Games of the Month
• Tuesday: 20% reload bonus
• Wednesday: 10 free spins on every deposit
• Thursday: Free Spins Tournament
• Friday: 20% refill bonus
• Saturday: 50 spins for playing
• Sunday: 50 free spins for every member – no conditions attached

We also run a Wheel of Fortune seven-day prize sequence and participate in the Drops & Wins programme with a EUR 2,000,000 monthly prize pool. At Ruby Reels, we believe promotions should feel like genuine rewards, not obstacles.

Our Ruby Points Loyalty Programme

We've built a fifteen-level loyalty ladder that rewards consistent play in a transparent and measurable way. At RubyReels Casino, you earn 1 Ruby Point for every EUR 30 wagered on slots, and 1 point per EUR 120 on live games. Bonus money contributes 50% toward point accrual – more generous than the outright exclusion most brands apply.

Weekly cashback scales with your rank: 3% at Bronze, rising to 7% at Platinum, and 8% at VIP level – the VIP tier also carries the lowest wagering requirement at just 5x. Cashback is credited every Friday UTC, capped at EUR 5,000 per payment with a EUR 10,000 maximum win.

Level-up rewards combine free spins and cash at every step, and a birthday bonus runs alongside the main ladder. The very top tier – VIP – is invite-only, meaning fourteen levels are earned and the fifteenth is granted. It's our way of recognising our most dedicated players with something genuinely exclusive: a doubled daily profit ceiling of USD 100,000, a personal account manager, and the industry's strongest cashback rate on the easiest wagering terms we offer.

Payments, Withdrawals & Currencies

Here at Ruby Reels Casino, we support a broad range of deposit and withdrawal methods to make sure you can fund your account and access your winnings with minimal friction.

Deposit methods available at RubyReels Casino include Visa, Mastercard, Interac, Flexepin, Skrill, Neteller, MuchBetter, MiFinity, ecoPayz, Jeton, Paysafecard, CashtoCode, bank transfer, and a full range of cryptocurrencies including BTC, ETH, LTC, DOGE, USDT, BCH, XRP, BNB, ADA, and TRX.

Our minimum deposit starts at EUR 20 (or currency equivalent), and withdrawals are processed within 72 hours of approval via fast rails. We support the following currencies as first-class options:

• EUR, USD, AUD, CAD, NZD, NOK, ZAR, INR
• JPY, KZT, PLN, RUB also available
• Full cryptocurrency support

Withdrawal limits are set at EUR 7,500 per week and EUR 15,000 per month – with progressive jackpot wins paid in full and exempt from these ceilings, as we've already mentioned and as we consider non-negotiable.

Our Commitment to Support

We know that the quality of customer support defines the player experience as much as any game or bonus. At Ruby Reels Casino, our support team is available 24 hours a day, seven days a week via live chat, with email support at help@rubyreels.com and a dedicated disputes channel at disputes@egis-adr.com.

• Live Chat: 24/7, available in English, French, German, and Arabic
• Email: help@rubyreels.com
• Disputes: disputes@egis-adr.com

We take verification seriously too – KYC at RubyReels may include a phone or video call for certain cases. This adds a step, but it's a step that protects you as much as it protects us.