Responsible Gaming at RubyReels Online Casino

Our Commitment to Safe Play

Here at RubyReels, we understand that gambling can become problematic for some individuals, and we are proactive in addressing that risk. We have designed our platform with player welfare in mind, integrating responsible gaming features directly into the user experience so that support is always within reach. Whether you are a casual player enjoying our weekend promotions or a loyal member of our Ruby Points programme, we want to make sure your time with us remains enjoyable and controlled.

At Ruby Reels, we actively encourage all our players to set personal boundaries before they begin playing. We provide a range of configurable tools that allow you to take charge of your own gaming experience at any moment. These are not secondary features buried in the settings — they are central to how we build our platform, and our support team is always available around the clock to help you access them.

Player Protection Tools We Offer

We at RubyReels provide a suite of responsible gaming tools designed to give you full control over your activity on our platform. You can access these features at any time through your account settings or by contacting our 24/7 support team via live chat or email.

• Deposit Limits — Set daily, weekly, or monthly deposit caps to control how much you spend. Changes to increase a limit take effect after a cooling-off period, while reductions apply immediately.
• Loss Limits — Define the maximum amount you are willing to lose within a given timeframe. Once your limit is reached, you will be unable to place further bets until the period resets.
• Wager Limits — Control the total amount you are allowed to wager across any session or time period, regardless of wins and losses.
• Session Time Limits — Set a maximum duration for your gaming sessions. When your time is up, you will be notified and your session will end automatically.
• Reality Checks — Receive regular on-screen reminders showing how long you have been playing and how much you have spent during your session.
• Cool-Off Periods — Take a short break from our platform for a defined period — from 24 hours to several weeks — without closing your account permanently.
• Self-Exclusion — If you feel you need a longer break, we offer self-exclusion options that remove your access to our platform for an extended period. During self-exclusion, you will not receive any promotional communications from us.

Recognising Problem Gambling

At Ruby Reels, we want to help you identify the warning signs of problem gambling before they become serious. Understanding the early indicators can make a significant difference. Ask yourself the following questions honestly:

• Do you spend more money on gambling than you can comfortably afford to lose?
• Do you chase losses by continuing to play after a losing session?
• Has gambling started to interfere with your work, relationships, or daily responsibilities?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Do you hide your gambling activity from friends or family?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you find it difficult to stop playing even when you intend to?

If you answered yes to any of these questions, we strongly encourage you to use our responsible gaming tools and to reach out to one of the organisations listed below. Our team at RubyReels is here to help — you are never alone in this.

Our Approach to Underage Gaming

We at Ruby Reels enforce a strict minimum age requirement across our entire platform. You must be at least 18 years old — or the legal gambling age in your jurisdiction, whichever is higher — to register an account and play with us. Age verification is a mandatory part of our Know Your Customer process, and we take it seriously.

Our RubyReels verification process may include document checks, and in some cases a phone or video call may be required to confirm your identity. We do this not only to meet our regulatory obligations under the Tobique Gaming Commission licence, but because protecting minors is a non-negotiable commitment for us. If we are unable to verify a player's age and identity within the required timeframe, the account will be suspended until verification is completed.

If you share a device or a household with minors, we encourage you to use parental control software to prevent underage access to gambling sites. Resources such as Gamban and Net Nanny can help you restrict access across all devices in your home.

External Support Organisations

We at RubyReels are proud to direct our players to trusted, independent organisations that specialise in gambling-related support. These services are free, confidential, and available regardless of where you are located:

Our Regulatory Framework

Ruby Reels Online Casino operates under licence number 0000002 issued by the Tobique Gaming Commission. This licence places clear requirements on us in relation to responsible gaming, player protection, and fair play. We adhere fully to these requirements and submit to regular oversight to ensure our practices meet the standards expected of a licensed operator.

Our RubyReels platform is operated by Novatrix SRL, incorporated in Costa Rica. We are committed to maintaining the highest standards of player protection across all twelve of our regional builds, serving players in Ireland, Australia, New Zealand, Canada, India, Germany, Switzerland, and Arabic-speaking markets — each with their own dedicated, localised experience.

How to Contact Our Responsible Gaming Team

At Ruby Reels, our support team is available 24 hours a day, seven days a week, and our responsible gaming specialists can assist you with activating any of the tools described above, answering your questions, or pointing you toward external support. You can reach us through the following channels:

• Live Chat: Available 24/7 directly through our platform
• Email: help@rubyreels.com
• Dispute Resolution: disputes@egis-adr.com