RubyReels Casino Terms and Conditions

Welcome to RubyReels Casino. By accessing or using our platform at rubyreels.com, you agree to be bound by these Terms and Conditions. Please read this document carefully before registering an account or placing any wagers. At RubyReels, we want every player to fully understand their rights and obligations, as well as ours, before engaging with our services. These terms constitute a legally binding agreement between you and Novatrix SRL, the operator of this website.

1. About Us and Governing Law

Our casino operates under the name RubyReels Casino and is owned by Novatrix SRL, incorporated in Costa Rica with registration number 3-102-893958, registered at Province 03 Cartago, County 07 Oreamuno, Potrero Cerrado, Costa Rica. We hold a valid gaming licence issued by the Tobique Gaming Commission under licence number 0000002. At RubyReels, we are authorised to offer real money gaming services to eligible players in permitted jurisdictions worldwide.

English is the official and controlling language of these Terms and Conditions. In the event of any conflict between a translated version and the English version, the English text shall prevail. Our RubyReels platform serves players across numerous international markets, including Ireland, Australia, New Zealand, Canada, India, Germany, Switzerland and Arabic-speaking territories, each supported through dedicated locale builds.

2. Eligibility and Account Registration

2.1 Who May Register

To open an account with us at RubyReels, you must meet the following requirements:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction if higher
• You must not be a resident of a restricted country listed in these terms
• You must register only one account per household, device or IP address
• You must provide accurate and truthful registration information at all times
• You must not be self-excluded or excluded from gambling services by any regulatory authority

2.2 Restricted Territories

We do not accept players from the following territories: Afghanistan, Belarus, Canada (specifically New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Georgia, Guernsey, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela, Yemen and Zimbabwe. If you access our RubyReels Casino services from any of these jurisdictions, we reserve the right to void any winnings and close your account immediately.

2.3 Know Your Customer (KYC) Verification

We are required to verify the identity of all players before processing withdrawals or on demand at any time. Our verification process at RubyReels may include document submission, and in some cases may extend to a phone call or video call. If we are unable to contact you within two weeks of issuing a verification request, your account will be locked until the verification is successfully completed.

3. Deposits, Withdrawals and Payment Terms

3.1 Deposits

We accept a wide range of deposit methods, including Visa, Mastercard, Flexepin, Interac, CashtoCode, MuchBetter, MiFinity, Skrill, Neteller, ecoPayz, Jeton, bank transfer, Paysafecard and cryptocurrency options including BTC, ETH, LTC, DOGE, USDT, BCH and more via CoinsPaid. Our minimum deposit is EUR 20, with currency-specific equivalents as follows:

• USD 20
• NOK 200
• CAD 30
• NZD 30
• AUD 30
• ZAR 350
• INR 1,700
• Cryptocurrency equivalent of EUR 20

3.2 Withdrawals

Our RubyReels Casino withdrawal options include Visa, Mastercard, bank transfer and cryptocurrency. The minimum withdrawal amount is EUR 20. Withdrawal requests are reviewed internally before processing begins; once approved, funds are released within 72 hours. Faster payment methods process as close to instantly as possible, while bank transfers may take up to 3 business days and some methods up to 5 working days.

We apply the following withdrawal limits at RubyReels:

• Weekly limit: EUR/USD 7,500
• Monthly limit: EUR/USD 15,000
• Daily profit cap: USD 50,000 for standard players, USD 100,000 for VIP players
• No-deposit bonus winnings are capped at EUR 50 regardless of other limits
• Progressive jackpot wins are paid in full and are exempt from weekly and monthly withdrawal limits

4. Bonuses and Promotions

4.1 Welcome Package

At RubyReels, we offer a Welcome Package worth up to EUR 5,000 plus 200 Free Spins across three qualifying deposits. Free spins are credited on Elvis Frog TrueWays. A parallel Crypto Welcome Package offers matched bonuses up to 0.5 BTC. All welcome bonus funds are subject to 40x wagering and must be used within 7 days of being credited. The minimum qualifying deposit is EUR 20.

4.2 Ongoing Promotions

Our RubyReels promotion calendar runs seven days a week. Promotions include Monday cashback on Games of the Month, a Tuesday reload bonus of 20%, Wednesday free spins on every deposit, a Thursday Free Spins Tournament, a Friday 20% refill, 50 spins for Saturday play, and 50 free spins for all members every Sunday. We also run a Wheel of Fortune prize sequence and a Drops and Wins monthly pool of EUR 2,000,000.

4.3 General Bonus Rules

The following rules apply to all bonuses and promotions at RubyReels Casino, unless specifically stated otherwise:

• All bonuses are non-sticky
• Bonus validity period: 14 days (7 days for the welcome package)
• Maximum bet while a bonus is active: EUR 5 or AUD 8
• Maximum win from a deposit bonus: EUR 1,000
• Maximum win from a no-deposit bonus: EUR 100
• Maximum win from free spins: EUR 200
• Swedish players are excluded from all bonuses and the loyalty programme
• Finnish players are excluded from welcome and no-deposit offers, unless they hold VIP status
• We reserve the right to modify or withdraw any promotion at any time

5. Loyalty Programme and VIP

Our RubyReels loyalty scheme is called Ruby Points and consists of a fifteen-level ladder from Member to VIP. Players earn 1 point for every EUR 30 wagered on slots and 1 point for every EUR 120 wagered on live games. Bonus money contributes at 50% toward point accrual. Weekly cashback ranges from 3% at Bronze level to 8% at VIP, credited every Friday UTC, capped at EUR 5,000 per payment with a maximum win of EUR 10,000. The top tier is invite-only and grants a personal account manager, doubled daily profit ceiling and preferential wagering conditions.

6. Responsible Gaming

We at RubyReels are committed to promoting responsible gambling. We provide tools including deposit limits, session limits, loss limits, self-exclusion and cooling-off periods. If you believe your gambling is becoming problematic, we encourage you to use these tools or contact our support team immediately at help@rubyreels.com. We also refer players to independent organisations providing free gambling support services.

7. Prohibited Activities

When using our services, you agree not to engage in the following activities:

• Using automated software, bots or any third-party tools to gain an unfair advantage
• Opening more than one account per person
• Providing false identity information or impersonating another person
• Exploiting software errors, glitches or vulnerabilities
• Engaging in collusion, match-fixing or any form of fraud
• Attempting to launder money or engage in any illegal financial activity through our platform

We reserve the right to suspend or permanently close any account where prohibited activity is suspected, and to withhold or void any associated winnings pending investigation.

8. Intellectual Property

All content on the RubyReels Casino website, including but not limited to logos, graphics, text, software and game interfaces, is the intellectual property of Novatrix SRL or its licensed partners. You may not reproduce, distribute or commercially exploit any part of our content without prior written consent from us.

9. Limitation of Liability

Our RubyReels platform is provided on an "as is" basis. We make no warranties regarding uninterrupted access or error-free operation of the site. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental or consequential damages arising from your use of our services, including but not limited to loss of profits or data.

10. Disputes and Complaints

If you have a complaint regarding our services, we encourage you to contact us first via live chat (available 24/7) or by emailing help@rubyreels.com. We will endeavour to resolve all complaints within a reasonable timeframe. If a dispute cannot be resolved directly with us, you may escalate the matter to our independent dispute resolution service at disputes@egis-adr.com.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of RubyReels Casino following such notification constitutes your acceptance of the updated terms. We recommend that you review this page regularly to stay informed of any changes.

12. Termination of Account

Either party may close an account at any time. You may request account closure by contacting our support team. We may suspend or terminate your account if you breach these terms, if we are required to do so by law or regulatory authority, or if we determine that your account activity poses a risk to the integrity of our platform. Any genuine real money balance remaining at the time of closure will be returned to you following verification, subject to our standard withdrawal procedures.

By continuing to use rubyreels.com, you confirm that you have read, understood and agreed to all of the terms set out in this document. If you do not agree with any part of these terms, please discontinue use of our services immediately.