RubyReels Casino Privacy Policy

At Ruby Reels Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your interaction with our platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website at rubyreels.com, create an account, or use any of our services. By using our platform, you acknowledge that you have read and understood the practices described in this document. If you have any questions about how we handle your information, you may contact us at help@rubyreels.com.

Our RubyReels Casino platform is operated by Novatrix SRL, incorporated in Costa Rica (registration number 3-102-893958), with a registered address at Province 03 Cartago, County 07 Oreamuno, Potrero Cerrado, Costa Rica. We hold a licence issued by the Tobique Gaming Commission under licence number 0000002. As a licensed operator, we are bound by applicable data protection obligations and take our responsibility to you seriously.

Information We Collect

When you register and interact with our Ruby Reels online casino, we may collect several categories of personal data. We gather this information to operate our services lawfully, verify your identity, process payments, and provide you with the best possible gaming experience.

Registration and Account Data

• Your full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and account preferences
• Your chosen currency and preferred language or locale
• Copies of identity documents submitted during KYC verification

Financial and Transaction Data

• Deposit and withdrawal records, including amounts, dates, and payment methods
• Bank account details, card numbers (partially masked), and crypto wallet addresses
• Information related to your use of payment methods such as Visa, Mastercard, Interac, Skrill, Neteller, MuchBetter, and supported cryptocurrencies including BTC, ETH, USDT, and others

Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, session duration, and navigation patterns on our platform
• Game activity, wager history, and bonus usage data
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Personal Data

At RubyReels, we process your personal data only for legitimate and clearly defined purposes. We do not sell your data to third parties for commercial purposes. The primary reasons we use your information include the following:

• To verify your identity and conduct Know Your Customer (KYC) checks as required under our licence obligations — this may include requesting a phone call or video call to confirm your identity
• To process deposits and withdrawals, including enforcing our stated limits of EUR 7,500 per week and EUR 15,000 per month, as well as daily profit caps applicable to different account tiers
• To administer bonuses such as our Welcome Package, Ruby Points loyalty programme, and promotional offers including the no deposit bonus and weekly promotions
• To comply with anti-money laundering (AML) and responsible gambling obligations
• To communicate with you about your account, respond to support enquiries via live chat or help@rubyreels.com, and send service-related notifications
• To improve our platform, personalise your experience, and conduct internal analysis
• To enforce our Terms and Conditions, including restrictions applicable to certain jurisdictions and player categories

Legal Basis for Processing

Our Ruby Reels platform processes your data under the following legal bases depending on the nature of the processing activity:

• Contractual necessity — processing required to fulfil our obligations to you as a registered player
• Legal obligation — processing required to comply with licensing conditions, AML laws, and other applicable regulations
• Legitimate interests — processing that serves our reasonable operational interests, such as fraud prevention and platform security
• Consent — where you have given us explicit consent, such as for marketing communications

Identity Verification and KYC

We at RubyReels take our verification obligations seriously. Before processing withdrawals or at any point we deem necessary, we may request supporting documents to confirm your identity, address, and payment method ownership. Our KYC process may extend to a phone call or video call with our compliance team. If you cannot be reached or fail to complete verification within two weeks of a request, your account may be locked pending resolution. We retain verification documents in accordance with our legal obligations.

Cookies and Tracking Technologies

At Ruby Reels Casino, we use cookies and similar technologies to operate our website efficiently and improve your user experience. Cookies are small text files placed on your device when you visit our site.

Types of Cookies We Use

• Essential cookies — required for the website to function, including maintaining your login session and security settings
• Performance cookies — help us understand how visitors interact with our platform so we can improve functionality
• Functional cookies — remember your preferences such as language, currency, and locale settings
• Analytics cookies — used to gather aggregated data about traffic and usage patterns
• Marketing cookies — used to deliver relevant promotional content, including information about our rubyreels casino bonus code offers and promotions

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. Our RubyReels Casino site operates across twelve localised builds, and cookie behaviour may vary slightly by region.

Data Sharing and Third Parties

We at RubyReels share your personal data only where it is necessary and lawful to do so. We may disclose your information to the following categories of third parties:

• Payment providers — including banks, card schemes, and e-wallet operators necessary to process your transactions
• Game providers — such as NetEnt, Pragmatic Play, Play'n GO, Nolimit City, Hacksaw Gaming, and others in our catalogue, who may receive technical data to facilitate gameplay
• Identity verification and compliance services — third-party KYC and AML providers used to meet our regulatory requirements
• Regulatory and licensing authorities — including the Tobique Gaming Commission, to whom we may be required to report certain information
• Dispute resolution bodies — including EGIS ADR, reachable at disputes@egis-adr.com, in the event of a player complaint
• IT and platform service providers — who support the operation of our technical infrastructure under strict data processing agreements

Data Retention

We retain your personal data for as long as your account remains active and for such additional periods as are required by our legal and regulatory obligations. In most cases, this means we hold account and transaction records for a minimum of five years following account closure. At RubyReels Casino, we apply data minimisation principles and do not retain information beyond what is necessary.

Your Rights

Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at help@rubyreels.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Responsible Gambling and Data Use

Our RubyReels platform uses your gaming data, including wager history, session duration, and deposit patterns, to monitor for signs of problem gambling. This processing is carried out in your interest and forms part of our responsible gambling obligations under our Tobique Gaming Commission licence. If you wish to set deposit limits, request a cooling-off period, or self-exclude, please contact our support team via live chat or email.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. At Ruby Reels Casino, we use encryption, access controls, and secure protocols across our systems. However, no method of transmission over the internet is entirely without risk, and we cannot guarantee absolute security.

Children and Underage Players

We do not knowingly collect personal data from individuals under the age of 18, or under the legal gambling age in their jurisdiction if higher. Our RubyReels Casino services are intended for adults only. If we become aware that we have collected data from a minor, we will take steps to delete that information and close the associated account immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational processes. When we make material changes, we will notify you through our website or by email. We encourage you to review this policy periodically. Continued use of our rubyreels.com platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. At RubyReels, we are here to help and take all privacy enquiries seriously. You can contact our team by emailing help@rubyreels.com or by using the 24/7 live chat facility available on our website.